How Conversational AI is Transforming the Customer Experience

A lot of people are talking to computers. They just don’t know it.
After digging into some research, one Forbes author concluded that up to 84% of consumers had been helped by machines. Yet around half had no idea they weren’t speaking with humans. How is this kind of relationship possible? You can thank the ubiquitousness of artificial intelligence (AI).
AI — Helping Professionals Get Work Done
Though AI has gotten quite a bit of press in recent years, it isn’t as new as you might think. Harvard University reporting places the beginnings of AI squarely in the middle of the 20th century. However, as a piece from The New York Times notes, it’s taken until now for AI to become mainstream. Quite honestly, AI’s integrated into nearly everything we do, right down to turning off lights before bedtime via connected devices.
What makes AI so enticing? Above all else, it’s a way to achieve tremendous efficiency while reducing errors. That’s why many executives are open to incorporating AI in…

Written By: Deanna Ritchie
Original Article: https://readwrite.com/2021/09/28/how-conversational-ai-is-transforming-the-customer-experience/

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